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Do Temps Get the Shaft?

Feb 14, 2010 / Workforce / Trackback

Someone who has on occasion looked to me for support during a difficult period of unemployment and resorted to short-term assignments while seeking regular employment (you notice I did not use the word permanent, because no one’s job is) sent me the following question.  I have sanitized it and paraphrased because I think it’s the proper thing to do.

It’s concerning the treatment of temporary workers and that raises red flags because so many people have turned to temping in these economic times with the hope an employer will recognize and appreciate their talent and work ethic and hire them as a regular.

Karla,

I don’t know if you would know the answer to this one but why do Temps get such a bad rap and get treated so badly? I just finished the assignment that I started in Nov, sadly due to the budget they couldn’t keep me on. I didn’t finish what I was supposed to do but it was due to the CFO not having the time to sit with me and go through what he wanted to be done and how I was going to do it. So I did help the HR dept and then went onto the CFO’s office and A/P.

In the A/P dept I was treated badly and another temp was treated like a child. I don’t get it at all. I was being reprimanded by two employees when the CFO walked in through one door of this long narrow office and walked past me and the other A/P employees and went out the other door without saying a word. I feel that he should have intervened, should he have? Should I have told them not to speak to me like that? I was afraid of losing the position if I answered back or told them not to speak to me that way. What could I have done or said at that time?

My Distraught Reader,

I’m sorry you continue to go through difficult times which have resulted in feelings of low self-esteem and doubts of self-worth. It’s palliative at best I’m sure to say, “you’re not alone” in your unemployment and that 1 in 10 people are feeling your pain.

I don’t think there is any difference between an employer who treats temporary employees badly and one who treats regular employees that way. There certainly are too many of them and one goes with the other. Temporary employees have the same right to fair treatment as regular staff. If you are not being treated fairly as a temporary employee you should discuss it with your employer. I suggest discussing it with the agency you are working through or in the event of direct hire, the human resources department at the workplace. There might be a “She’s just a temp” attitude going on that needs adjustment.

There could also be something else going on internally within you. The paper, “Contingent Work and Depressive Symptoms: Contribution of Health Selection and Moderating Effects of Employment Status,” was co-authored by Suzanne DeHaney and Antonio Ciampi, both from McGill. The research shows temporary and short-term contract jobs contribute to psychological distress and depression. That’s a tough situation when one is already distressed and depressed over unemployment in the first place. It would be helpful for agencies and employers of contingent workers to understand these findings so an appropriate strategy to assist in their success could be implemented. I haven’t seen any evidence of companies doing this but that doesn’t mean it isn’t a good idea.

I hate to have to say this, but as inappropriate as your co-workers’ behavior was, you allowed yourself to be treated disrespectfully because you accepted and swallowed it like a bitter pill without a peep. It could be you were afraid if you spoke up your assignment would have been terminated. That’s why it’s important to have documented discussions when funky things are going on. It would be an issue if your assignment were ended and then immediately refilled for no logical reason – like you were not performing to expectations or violated a company policy. It would possibly be cause to file a complaint.

You mentioned that throughout your career you have been embarrassed by others in the workplace and disrespected before. There can be coincidences, of course. However, I find when one individual has repeated incidences it is because of how she handles herself. Again, this could be a matter of self-esteem and confidence, interpersonal skills, or other factors. Have an honest chat with yourself or ask someone you know in person and trust to give you feedback on how they perceive your ability to manage relationships. If you are a person that internalizes, fears rejection, has a high need for acceptance and praise and wants to be liked by everyone, you may be able to learn techniques to help prevent this type of situation in the future.

As for the CFO’s actions, I can’t speak to a situation I haven’t witnessed or investigated. Unless it was an ugly loud scene maybe he wasn’t aware of it because he was in his mental P&L spreadsheet. I would have asked him about the situation at the first available opportunity and not allowed myself to wonder forever about why he didn’t say anything.

I’m confused about why you said that “sadly” they couldn’t keep you on. Why on earth would you want to invest yourself there if they didn’t treat you well? I suppose that’s a rhetorical question. I know you’re sad about it because you just want a stable job in a really bad way.

Hopefully this helps shed a little light on the situation.



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tempagenciesarescams - You are speaking in the first person in your comments so I can only think your comments are based on personal experience and maybe our of anger and frustration, and you have managed to make a very broad sweeping generalization. Since you have not worked for all temp agencies you cannot say that they are all the same, that would be illogical. If you had a poor experience I hope you took the appropriate measures and reported them to the BBB, Chamber of Commerce, or relevant agency.I know several people who love to temp through agencies for a variety of reasons. they are content because it suits their needs. People who are looking for full-time regular employment tend to be less satisfied with an arrangement they really do not want.

The comments here are a joke. If you tell your temp agency you don't like your assignment, they will pull you out of the job and refuse to work with you anymore. The temp agency doesn't care about you, the temp; they only care about their corporate clients who pay the bills. If you speak up about any mistreatment on the job, your assignment WILL be terminated. Period. Its not illegal for them to let you go any time, for any reason. Fairness is a laughable concept to temp agencies. The agency will also believe any lies that a client tells them about a temp worker. Clients consistently lie about temporary workers.Temp agencies also post phony job advertisements on job sites like careerbuilder and monster.com. The great jobs they post do not exist. They do this to lure people to sign on with them, so they can have lots of prospective workers in their database.Once you sign on with a temp agency, they ask for your work references. You give them names and phone numbers of your previous employers; they will call those employers to do sales pitches for their agency. They will keep calling them repeatedly, for months or even years. When they ask for your references, they are really asking for leads. They won't tell you this, though.Temp agencies also lie about the duration of the job assignment.

Great conversation Karla. I think it points to an enormous set of ambiguities around what it means to be employed today. Have you seen this? http://money.cnn.com/video/news/2010/02/05/n_cm...

@kwolff - I can't believe that lady on CNN.com took my idea! Seriously though, I hadn't seen it but I agree with it. We need to revamp the system. If I've said it once I'll say it again (you might not have heard me) the system we have is feudalistic for those who are employed. One day we're going to buy health insurance policies like we do car insurance --> we shop around for the best price from national providers. One day we'll all be on contract and own our own talent and careers for real. There will be no such thing as temp or perm and people will bid on contracts. What about the unskilled labor worker? Her too. In that type of economy we'll need more accountants, hint, hint junior high school students... that's your future! Thanks so much for stopping by and contributing, I love video!

Karla...thoughtful article. I think workforces of the future will consist of many temp-type workers. Managers need to figure out to lead, manage and motivate this new workforce. After all, they will leave more quickly if any one of the above is poor.Interesting times we are in now, and even more so in the future. The HR person who can figure out a way to manage and motivate a temp force will be king, er, queen.

@GL Let's come up with the master plan... I have some ideas about what the future workforce will look like and it would be pretty cool to wear a crown. Thanks for your visit and thoughts, as always =)

I received my copy of the SHRM HR Magazine today and lo and behold the cover story is, "Head to Head: Strike a balance between temps vs. staff" on page 28. I'm not a fan of the verbiage used on page 32, "Two Employers, One Headache"... is that really the message we want to send? I don't think so and I'm not happy the Editor allowed that choice of words. The Economic Bellwether on page 32 states, "....U.S. Bureau of Labor Statistics analysts expect the temporary workforce to grow faster than the total workforce, although temps will still only be a small portion of the total. What do you think?

Karla,As a wife and mother, I have found temping to be the best solution in raising a family. It gives freedom to be flexible when children need you :-) On the other hand, after temping for so many years, I have found it hard to transition into a permanent position, accidentally branding myself as a temp. I've probably learned more than the average person in a broad range of skills, one wouldn't normally achieve on a straight career path, which is ultimately what led me to become a recruiter. In getting to the point of your original question, in every industry, every corporation, every agency, every workplace scenario - there is always the good, the bad, and the ugly! You might have a great agency that sends you on an assignment where the corporation is a pathetic nightmare, and vice versa. This is part of the risk and beauty of temping....Although, I don't receive SHRM Mag, the article you quoted about the temp workforce growing faster than the regular workforce is alarming. It really hurts people who want to put down roots, buy homes, and establish families if the only job they can get is "temporary?" How does anyone plan for their future if they have to rely on temping? (It worked for me for a lot of years because I had a permanently employed spouse with excellent insurance and benefits. Notice I said "had"!) Not sure I provided any kind of solution or answer here - just the wisdom of my experiences. Thank you for writing about this, it's a subject that needs to be addressed!

@Brenda - Temping was kind of revolutionary in the way it provided a quasi model for flex jobs. In a way it's kind of like Twitter... when there's a #FAIL you "mosey along now there's nothing to see here". I think I'll try to address your question "How does anyone plan for their future if they have to rely on temping?" in my next post. I have hinted at what I believe is the solution before and been called a radical who doesn't know what she's talking about. That's OK - it will make for passionate dialog. Thanks for stopping by, reading and commenting. You're always welcome SA Brenda.

I believe there is ample room for agencies to provide better client service to temporary employees --> I see them as clients just as much as the companies paying the fees. That doesn't alleviate the need for temporary employees to "own" their careers and manage them accordingly. Lots of learning and takeaways here for job seekers, employees, agencies and employers. Shennee and Norm - Thanks for your comments!

It is important to remember that as a "temp" you are evaluating the prospective employer just as they are evaluating you. Granted not all assignments are "temp to hire" situations however today a high percentage are. Even when it is not designated as such, many companies do in fact have openings for which they do consider any temps that are assigned there. Many times a company will create a position to keep a "temp" that is performing extremely well. Unfortunately, there is the mindset with some employers that "temps" are second class workers. They are treated badly, and not included in normal office functions and events. If you are working temp assignments, and are placed in this kind of environment you are not obligated to stay in that position. You should notify the agency through which you are working and ask them to be re-assigned. Don't assume the agency is aware of what is going on at any particular company. The agency wouldn't know unless one of their employees tells them. Working temp assignments is a great way to evaluate prospective employers. It is a way to "get your foot in the door". There are some employers that only hire through "temp agencies". If you want a job there you must first work as a temp. Always remember that your employer while working as a temp is the agency, not the company to which you are assigned. If you are having problems on an assignment, why would you want to work there? Notify your agency, and move on to the next assignment. One last note to keep in mind. Not all agencies are the same. Some agencies don't treat their own employees very well. They never remember your name, the agency staff is always changing, and there are absentee managers and/or owners. Go to several agencies to apply and submit a resume. Not all agencies have the same clients either. When you apply with an agency they are evaluating you from the moment you walk in the door. You will be representing them when and if they send you on an assignment. Temporary and contract staffing sales for the 3rd quarter of 2009 in the US was 13.3 Billion dollars. That was in a "down" year. Maybe the temp industry should get a little more respect.

Karla- I have been on both sides of this issue. It is so unfortanate that this "mistreatment' still exists within the temporary industry. Reputations will be damaged, and the agencies will lose the most qualified candidates. Really, speaking up as scary as it may seem, is really the best thing an employee can do. Alot of clients do not communicate with the agencies. Follow up is so critical. Nice post!Shennee

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