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Focus On Retention Not Dropout Re-engagement

Jun 02, 2010 / Workforce / Trackback

I spent my day at a con­fer­ence on high school dropout re-engagement at a local col­lege. It was very nice to have been asked to par­tic­i­pate on the panel and I liked some of what I heard.  The day was thought pro­vok­ing if not slightly frustrating.

In the US 7000 high school stu­dents dropout every day

Are you shocked? I have never brought this up here before because I gen­er­ally blog about the HR side of my job not the work­force devel­op­ment side. Get ready for a ride with me.…… Here’s my hypoth­e­sis (same as pro­fes­sional 2 cents):

I think the rea­sons stu­dents drop out of school and employ­ees leave jobs are the same.

Employee dis­en­gage­ment & stu­dent dis­en­gage­ment have the same root. Employ­ees leave man­agers and stu­dents leave teach­ers. They are bored, feel dis­re­spected, treated unfairly, unchal­lenged, patron­ized, lack rap­port and have per­son­al­ity con­flicts.  Both quit when they have seem­ingly insur­mount­able prob­lems with peers or when the envi­ron­men­tal drama is overwhelming.

Peo­ple quit jobs when life gets in the way and they can’t fig­ure out how to stop it from inter­fer­ing with atten­dance poli­cies, com­pet­ing with  men­tal and emo­tional real estate, fam­ily oblig­a­tions, etc. Stu­dents have the very same prob­lems. They some­times have to assume the role of sib­ling or parental care­taker and income earner. They have abu­sive fam­i­lies and sig­nif­i­cant oth­ers and they become par­ents them­selves sometimes.

Employ­ees check out on the job and col­lect the check doing the min­i­mum to get by until they stop show­ing up phys­i­cally too… Oth­ers are per­for­mance man­aged out.  It’s the same for many students.

So what’s the lesson?

We know that good great com­pa­nies, the ones with the hot employer brand, the ones peo­ple line up for at the career fairs and and try to net­work with on social media to get an “in” and have a can­di­date advan­tage — have great reten­tion, career paths and pres­tige. They have rep­u­ta­tions as inno­v­a­tive, fair, flex­i­ble and trans­par­ent. They give their employ­ees auton­omy and account­abil­ity, do employee sat­is­fac­tion sur­veys and are pre­pared to hear the feed­back — and act on it. They treat their employ­ees as inter­nal customers.

What if schools did that?

What if the pub­lic school model used best prac­tices from excep­tional com­pa­nies in their orga­ni­za­tional struc­ture, poli­cies and approach to edu­ca­tion? What if it more closely mir­rored (not that it does at all right now) cor­po­rate train­ing depart­ments? What if high school kids were treated a lit­tle more like indi­vid­ual learn­ers and less like herded cattle?

Where are the work plans and clear expec­ta­tions, team work and goal attain­ment as an indi­ca­tor of per­for­mance met­rics? If stu­dents have per­sonal prob­lems shouldn’t they have per­sonal LOA or FMLA like plans that wouldn’t cause them to be held back?

Does it make sense to have dis­ci­pli­nary action that hurts stu­dents by out of school sus­pen­sion that puts them fur­ther behind? Should school employ­ees be allowed to ver­bally abuse stu­dents, belit­tle and berate them?

Moti­va­tion is unique to the indi­vid­ual. That’s another thing top employ­ers under­stand. It’s not one size fits all.. shouldn’t moti­va­tors be assessed, rec­og­nized and devel­oped in ele­men­tary school? It might be help­ful to chart their learn­ing and moti­va­tional style in their records. The next teacher that gets them wouldn’t have to rein­vent the wheel.

Where is the S Sat Q12 sur­vey? What forum or vehi­cle do stu­dents really have to pro­vide feed­back about their expe­ri­ence? Where’s the 360? Report cards are a one dimen­sional per­for­mance review.

We all hate super­vi­sors and sys­tems that oper­ate like that… They never make employer of choice lists..

What’s your take?




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