KARLA PORTER

I once called an applicant to invite her for an interview. She cried. She told me I didn't know what it meant to her to receive my call, the best Christmas present she ever could have gotten. She thought it was impossible to get an interview during the holidays. She had lost her job 2 months before and since then had spent countless hours scouring job boards, employment websites and submitting resumes. Mine was the first call she had received. …