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Posts Tagged ‘customer service’

The result of a culture of ethical leadership – The Hotel Hershey

Mar 26, 2012 |  

All too often employees fail to impress and make an experience memorable in a less than stellar way. This is what happens when they make the experience so good you have to wonder why - and then you figure it out...…

Hero of the Day – The Customer

Oct 01, 2010 | 2

Observing my fairly typical Friday after work routine, I witnessed a superhero grocery shopper while I was at the checkout.…

Do You Want Your Employees to be Happy or Satisfied?

Jul 04, 2010 | 5

Are your employees happy with their job, are they happy I'm asking? Or, are they merely satisfied? I think that happy people who are passionate about what they do are happier to do it and employers who hire to that model will have better performers, less turnover and more profit. I don't think satisfied cuts it...…

Customer Service and the Candidate Experience

Jun 20, 2010 | 3

Remember when you read the job description and said to yourself, "Piece of cake, it has my name all over it"? You spent time at the keyboard crafting a killer cover letter and tweaking your resume so it was targeted. You applied, got a canned receipt and that was it. Time passed and you wondered if the cosmos had opened and swallowed, chewed and spit it out as volcanic ash...…

Poor Customer Service is Bad Biz

May 01, 2010 | 2

This is quick, I have to write a 90 minute presentation and meet and bring home the newest member of my family this weekend. I'm also waiting on a service call from the manufacturer to fix why certain USB devices do not work on my laptop. They have a LOT of making up to do with me. Sometimes it's not "who you know" it's what you know...... like this cool title I contrived for this post =)…

THE Conference to Attend in 2010

Mar 17, 2010 |  

A team of us have been hard at work planning THE Conference, an event with professional development for everyone. This should be especially attractive to HR peeps who are feeling the pressure to get some exposure to other business disciplines. The best part? Anyone can afford it. The second best part? It ends with a networking mixer...…