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Archive for the ‘Relationship Management’ Category

Hero of the Day — The Customer

Oct 01, 2010 | 2

Observing my fairly typical Friday after work routine, I witnessed a superhero grocery shopper while I was at the checkout.…

When They Search You Who & What Will They Find?

Aug 17, 2010 | 5

Unless your parents gifted you with a unique consonant laden multi-syllabic moniker, chances are your name gets lost in the Google shuffle. Unless of course, you work hard at your personal brand and online reputation. After all, you don't want to be confused with an unsavory character right? I swear it wasn't me...…

Poor Customer Service is Bad Biz

May 01, 2010 | 2

This is quick, I have to write a 90 minute presentation and meet and bring home the newest member of my family this weekend. I'm also waiting on a service call from the manufacturer to fix why certain USB devices do not work on my laptop. They have a LOT of making up to do with me. Sometimes it's not "who you know" it's what you know...... like this cool title I contrived for this post =)…