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Mother Teresa Didn’t Work in HR

Aug 18, 2010 / Human Resources / Trackback

Many times (like this one) when I have an idea to write a post I google it to see how much is already in the blogosphere about it. Original ideas are rare in 2010. Anyway, the point here is that I googled “Why get into HR” to compare why people pursue a career in HR versus the job description and company expectations.

What I found was a ton of validation that HR is not the ER or Human Services. Those are very important places in every community, but they are never located inside a company, unless of course it is the nature of their business or there are clinicians installed there with that purpose.

Most HR professionals don’t acquire first aid skills by osmosis because they administer health care benefits and FMLA. It’s clearly not logical to assume they should be responsible for alcohol wipes, thermometers and the blood kit – or counseling personal problems or be subjected to gory stories about bodily functions, despite the fact that in so many companies in the HR Suite, there is a sick/lactation room, massive first aid kit, freezer with ice packs, red bat phone to call the police, info on suicide prevention, toll free numbers for the mental health help line, etc.

Organizational Development God, it needs to change – that’s not our job.

The basic HR Generalist job description is something like

Responsible for all human resource activities for the company. Provide advice, assistance and follow-up on company policies, procedures, and documentation. Coordinate the resolution of specific policy-related and procedural problems and inquiries, perform specific research/investigation into operational issues, as requested. Provide on-the-job training to new employees.

Who is this reminder for?

  • Anyone who got into HR because they “like people” and is now miserable because of people or confused HR with  Human Services.
  • Those who favor spending hours counseling people on personal problems instead of how to maximize organizational performance.
  • Those who aspire to be the next Mother Teresa or feel they can save people.
  • Ditto for those considering a career in the field.
  • Managers who send people to HR because they don’t know what to do with them or don’t want to deal with their issues.
  • Employees who go to HR like they used to go to the nurses office in school – to get out of assignments, talk to someone or take a nap.

If you aspire to the sainthood, don’t dial 1-800-work-n-HR to inquire about canonization.




Responses

marenhogan
Aug 19, 2010 at 2:51 AM

I COMPLETELY love this post. It's all the better because you are indeed a compassionate and loving person, when it's called for and in the appropriate circumstances. I think every single HR office should have a giant “I AM NOT YOUR MOMMY” poster on the door (but make sure to take it down before take your daughter/son to work day because that will cause issues).


Karla Porter
Aug 19, 2010 at 4:01 AM

How sweet and funny Maren – thanks for stopping by and commenting =)


John Jorgensen
Aug 19, 2010 at 1:16 PM

Great post. Should be required reading for all who want to go into HR or for that matter anyone working in a company with a HR department. Thank goodness you didn't mention picnic planning.


Karla Porter
Aug 19, 2010 at 3:38 PM

Oh John – You don''t have a collection of Oriental Trading catalogs on your desk? Luau baby…


Traci Walker
Aug 27, 2010 at 9:39 PM

Hi, Karla, this is a great post!! Love this one!!
Traci


Karla Porter
Aug 28, 2010 at 9:38 PM

Thanks Traci – and BTW I really enjoyed speaking with you today =)


Sara Clement
Sep 01, 2010 at 5:41 PM

Maybe HR isn't a vessel of sainthood, but their rapport can be improved with application of ideas like 5 Strategies for Improving Employee Satisfaction in Healthcare Not only is the job more effective with better placement of interpersonal acknowledgement, but the savings are noticable from the ground up. WHo knows…maybe sainthood is attainable after all!


Karla Porter
Sep 02, 2010 at 12:23 PM

Sara – Strategies to increase employee satisfaction are clearly part of HR's responsibility. However, they are not directly responsible for making employees more satisfied. They bring strategies to the table and engage leadership to implement them. The HR lady walking around the building passing out lollipops won't fix a thing…


Sukhdevsingh
Sep 21, 2010 at 8:44 AM

myself required address and telephone number of the trust who collect the used articles


Karla Porter
Sep 21, 2010 at 11:21 PM

Sukhdevsingh -I would love to help you but I don't have a clue what you are looking for. There are no used articles here – I wrote them.


career ideas
Jan 05, 2011 at 6:30 AM

she worked i believe


Karla Porter
Jan 08, 2011 at 6:46 PM

Career Ideas – She did work, most of her life. She also said, “I think it is very good when people suffer. To me that is like the kiss of Jesus. ” She lived off of the suffering of others to gain self gratification and worth by helping them, to fill voids and gaps in her own psyche, attributing suffering to being blessed. HR certainly doesn't need practitioners with that skill set. ~Karla


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